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Customer Service Policy

B.W.E. Investments Pty Ltd t/a Whittard of Chelsea is committed to providing exceptional customer service and quality products to all our customers. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an item that has been ordered is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an alternative item to your satisfaction , a back order or full refund. Otherwise our standard delivery timeframes are between 3 and 10  business days within Australia.